The following terms and conditions apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

The purchase agreement is concluded with Posterlounge GmbH.

By placing products in our online shop, we are making a binding offer to conclude a contract for these products. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. You will receive an order confirmation by email immediately after submitting your order.

The language available for concluding the contract is German.

We save the contract text and send you the order details and our terms and conditions in text form. You can view the contract text in your customer login.

4.1 Product description

The validity of the respective product description as an essential part of the contract is noted.

4.2 Product Images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us.

Due to individual screen configurations (e.g., resolution and brightness), slight variations between the displayed and actual product colors are possible.

Natural variations in grain, structure, and color of the wood are possible in wood products.

5.1 Delivery options

We ship the products to the delivery address specified during the ordering process.

We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.

Information on any delivery restrictions can be found in the help section of our online shop under “ Delivery ”.

5.2 Delivery by freight carrier

Appointment scheduling
For deliveries by freight forwarder, the freight forwarding company we have commissioned will contact you to arrange a delivery date.

Delivery location
Delivery of the goods is limited to transport and unloading at the first public curb of the agreed delivery address. Delivery does not include delivery to specific premises or assembly and/or installation of the ordered goods, unless expressly agreed otherwise.

The following payment methods are generally available in our shop. We reserve the right to limit the selection of payment methods depending on the order value, the device used, or other objective criteria.

credit card
During the ordering process, you will enter your credit card details. Your card will be charged immediately after you submit your order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22–24 Boulevard Royal, 2449 Luxembourg, Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order. You will receive further instructions during the ordering process.
PayPal may offer additional payment options to registered PayPal customers selected according to its own criteria within their customer account. However, we have no influence over the availability of these options; any further individually offered payment methods govern your legal relationship with PayPal. You can find more information about this in your PayPal account.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will find further information with the respective payment option and during the order process.

• Buy on account with Klarna
  The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.
• Installment purchase with Klarna
  You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment is €6.95.
• Pay instantly with Klarna
  After placing your order, you will be redirected to the website of the online provider Klarna and can choose from the options direct debit, credit card and instant bank transfer.
  
  
• Direct Debit: You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the debit date (pre-notification). The debit will occur after the goods have been shipped.
• Credit card: You will enter your credit card details during the order process. Your card will be charged by Klarna immediately after you place your order. No address or credit check will be performed.
• Instant bank transfer: To pay the invoice amount via instant bank transfer, you must have a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order.

Klarna may offer registered Klarna customers selected according to its own criteria additional payment options in their customer account (e.g., interest-free installment plans). However, we have no influence on the offering of these options; any further individually offered payment options will affect your legal relationship with Klarna. You can find more information about this in your Klarna account.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany ("Sofort"), you must have a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing your order. You will receive further information during the ordering process.

prepayment
If you select prepayment as your payment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login credentials, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. You will receive further instructions during the ordering process.

eps transfer
To pay the invoice amount via eps transfer (“Electronic Payment Standard”) through the payment service provider PSA Payment Services Austria GmbH, Handelskai 92, Gate 2, 1200 Vienna, Austria, you must have a bank account with an Austrian bank that is enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing your order. You will receive further information during the ordering process.

TWINT
To pay the invoice amount via the payment service provider TWINT AG, Stauffacherstrasse 41, 8004 Zurich, Switzerland ("TWINT"), you must have an account with a participating Swiss bank and have the TWINT app installed on your smartphone. After submitting your order, you will be redirected to a TWINT payment page and must confirm the payment instruction using the app. The payment transaction will then be processed immediately. You will receive further instructions during the ordering process.

ideal
To pay the invoice amount via the payment service provider Currence iDEAL BV, Gustav Mahlerplein 33–35, 1082 MS Amsterdam, Netherlands (“iDEAL”), you must have a Dutch bank account that is enabled for participation. After selecting your bank and submitting your order, you will be redirected to your online banking, where you will need to identify yourself and confirm the payment instruction. Your bank account will be debited immediately after placing the order. You will receive further information during the ordering process.

Trustly
To pay the invoice amount via the payment service provider Trustly Group AB, Rådmansgatan 40, 113 57 Stockholm, Sweden ("Trustly"), you must have a bank account enabled for bank transfers via Trustly. After submitting your order, you will be redirected to a payment page operated by Trustly, where you must select your bank, identify yourself accordingly, and then confirm the payment instruction. Your bank account will be debited immediately after placing the order. You will receive further information during the ordering process.

Direct bank transfer (Paytrail)
To pay the invoice amount via the payment service provider Paytrail Plc, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Finland, you must have a Finnish bank account that is enabled for participation. After submitting your order, you will be redirected to a payment page where you must select your bank, identify yourself accordingly, and then confirm the payment instruction. Your bank account will be debited immediately after placing the order. You will receive further information during the ordering process.

Direct bank transfer (Przelewy24)
To pay the invoice amount via Przelewy24, a payment service provider of PayPro SA, ul. Pastelowa 8, 60-198 Poznań, Poland, you must have a Polish bank account that is enabled for participation. After selecting your bank and submitting your order, you will be redirected to your online banking, where you will need to identify yourself and confirm the payment instruction. Your bank account will be debited immediately after placing the order. You will receive further information during the ordering process.

Multibanco
To pay the invoice amount via Multibanco, a payment service provider of SIBS Forward Payment Solutions SA, Rua Soeiro Pereira Gomes, Lote 1, 1649-031 Lisbon, Portugal, you must have a Portuguese bank account that is enabled for participation. If you select Multibanco as your payment option, a payment reference will be automatically generated and sent to your email address. You can pay via online banking or with your debit card at any Multibanco ATM, entering your bank code, the payment reference, and the invoice amount. The goods will be delivered after payment has been received.

MB WAY
To pay the invoice amount using MB WAY from Multibanco, a payment service provider of SIBS Forward Payment Solutions SA, Rua Soeiro Pereira Gomes, Lote 1, 1649-031 Lisbon, Portugal, you must enter your mobile phone number during the ordering process and then confirm the payment via your MB WAY app. The payment will be processed immediately. You will receive further information during the ordering process.

BLIK
To pay the invoice amount using BLIK, a payment service provider of Polski Standard Płatności Sp. z o.o., ul. Czerniakowska 87A, 00-718 Warsaw, Poland, you must have an account with a participating Polish bank and have your bank's app installed on your smartphone. You must enter the six-digit BLIK code from your app into the payment form and then confirm the payment instruction in the app. Your bank account will be debited immediately after placing the order. You will receive further information during the ordering process.

MobilePay
To pay the invoice amount via the payment service provider MobilePay A/S, Vester Søgade 10, 6., 1601 Copenhagen V, Denmark ("MobilePay"), you must have the MobilePay app installed on your smartphone and a valid payment card linked to it. After placing your order, you will be redirected to a payment page where you must enter the phone number linked to your MobilePay account and then confirm the payment instruction in the MobilePay app. The payment process will be carried out immediately. You will receive further information during the ordering process.

VIPS
To pay the invoice amount via the payment service provider Vipps AS, Dronning Eufemias gate 11, 0150 Oslo, Norway ("Vipps"), you must have the Vipps app installed on your smartphone and linked your bank account, debit card, or credit card to it. After placing your order, you will be redirected to a payment page where you must enter the phone number linked to your Vipps account and then confirm the payment instruction in the Vipps app. The payment process will be carried out immediately. You will receive further information during the ordering process.

Swish
To pay the invoice amount via Swish, a mobile payment app from Getswish AB, Drottninggatan 26, 4th floor, 111 51 Stockholm, Sweden, you must have a Swish bank account linked to your phone number. Once you have confirmed the transaction and identified yourself via your Mobile BankID, the payment will be processed by your bank and immediately debited from your account.

Walley (Invoice, Account and Fixed part payment)
Together with Walley, we offer invoice and installment payments, including monthly invoices and fixed-payment campaigns. If you choose to pay by invoice or installment, you'll receive your goods before you pay. You can then choose to pay the full amount at once or split the payments into smaller installments. With a monthly invoice, all your purchases for a month are summarized on one invoice. With fixed-payment campaigns, you must pay the amount shown on the invoice each month. The due date may vary and will be shown on the invoice sent to you. The shipping method and any applicable additional charges will be displayed at checkout before you confirm your purchase. A credit check will be performed, which in some cases requires credit information. A penalty fee and late payment interest will be charged for late or missed payments. You can find Walley's full terms and conditions at the following links: https://cdn.walleypay.com/terms/Terms_FI_En.pdf and https://cdn.walleypay.com/terms/SECCI_FI_En.pdf .

Billie
We offer business customers the option of paying the invoice amount by bank transfer only after receiving the goods and the invoice ("purchase on account"). To make this offer available to you, we cooperate with the financial service provider Billie GmbH. After successful address and credit checks during the ordering process and submission of the order, we assign our claim to Billie GmbH. Please transfer the invoice amount within the payment period specified on the invoice to the account listed on the invoice. In the event that business customers fail to pay by the due date, Billie will charge business customers the statutory late payment fee of EUR 40. You can find Billie GmbH's privacy policy here: https://www.billie.io/datenschutz . It applies in addition to our privacy policy and our terms and conditions.

The goods remain our property until full payment is received.

If goods are delivered with obvious transport damage, please report such damage to the delivery driver as soon as possible and contact us immediately. Failure to report damage or contact us will not affect your statutory rights or their enforcement, in particular your warranty rights. However, your cooperation helps us to assert our own claims against the carrier or transport insurance company.

9.1 Warranty Law

The statutory warranty rights apply.


9.2 Guarantees and Customer Service

Information on any applicable additional warranties and their exact terms can be found with the product and on special information pages in the online shop.

You can reach our customer service for questions, complaints and grievances on weekdays from 10 am to 4 pm by telephone at +49 341 33 97 59 00 and by email at hilfe@posterlounge.de .

We are always liable without limitation for claims arising from damages caused by us, our legal representatives or agents:

• in case of injury to life, body or health,
• in the case of intentional or grossly negligent breach of duty,
• in the case of warranty promises, if agreed, or
• insofar as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations), due to slight negligence on the part of us, our legal representatives or vicarious agents, our liability is limited to the amount of the foreseeable damage that typically arises at the time of conclusion of the contract.

Furthermore, claims for damages are excluded.

We are prepared to participate in an out-of-court dispute resolution procedure before a consumer arbitration board.

Should individual clauses of these terms and conditions be wholly or partially invalid, the remainder of the contract shall remain in effect. Insofar as individual clauses are invalid, the content of the contract shall be governed by the applicable statutory provisions.

Delmenhorst, October 29, 2025